We Value Your Feedback
If you are unhappy with any aspect of our service, we welcome your feedback and will investigate your complaint promptly.
How to Make a Complaint
You can submit a complaint using any of the following methods
By Telephone
02080047669By Email
nsc@deltaforcegroup.co.ukBy Post
Delta Force Group Ltd, 31 The Broadway, Rainham, Essex RM13 9YW
When Contacting Us, Please Include (Where Possible):
Our Complaints Procedure
We follow a clear and transparent process to handle all complaints
Receipt & Logging
All complaints received by phone, email, or post are recorded and given a unique reference number.
Acknowledgement
We will acknowledge receipt of your complaint within 24 hours for urgent/critical complaints, or within 3 working days for all other complaints.
Assessment & Investigation
A manager will review the details, assess what action is required, and investigate the matter. This may include reviewing relevant records and speaking to the people involved.
Updates
We will keep you informed of progress and may contact you for further information if required.
Outcome & Closure
We will provide a written outcome (or progress update where more time is required) and confirm any actions taken. Where appropriate, we will also take steps to prevent the issue from happening again.
Read Our Full Complaints Policy
For complete details on our complaints and customer feedback procedures, including escalation paths and response timelines.
View Complaints Policy