Question 1

What is integrated facilities management?

Accepted Answer

Integrated facilities management is the delivery of all building services under one contract and one management structure, rather than through separate suppliers. At Delta Force Group this combines Hard FM (mechanical, electrical, fabric and statutory maintenance) with Soft Services (security, cleaning, front of house, waste and grounds). Clients use a single helpdesk, a single point of accountability and one set of consolidated performance reports covering every site in scope.

Question 2

What is the difference between Hard FM and Soft FM?

Accepted Answer

Hard FM covers the physical building and its engineering systems: heating and ventilation, electrical systems, plumbing, building fabric and statutory compliance testing. Soft FM, also called Soft Services, covers the people-facing services delivered within the building: security, cleaning, reception and front of house, waste management and grounds maintenance. Delta Force Group delivers both, either separately or combined under an integrated facilities management contract.

Question 3

Can one company provide security, cleaning and maintenance?

Accepted Answer

Yes. Delta Force Group delivers security, cleaning and building maintenance as part of a single integrated facilities management contract. Combining the services means one helpdesk logs every request, one management team is accountable for performance, and compliance and reporting are consolidated rather than split across several suppliers.

Question 4

Does Delta Force Group provide facilities management across the UK?

Accepted Answer

Delta Force Group delivers facilities management across its supported United Kingdom coverage areas, including Greater London, the South East, East of England, the Midlands, North West, Yorkshire, North East, South West, Wales and Scotland. Coverage for a specific site or postcode can be confirmed by contacting the team on 0208 004 7669.

Integrated Facilities Management