24/7 service desk support with job logging, tracking, and proactive communication.
Delta Force Group operates a 24/7 UK-based facilities management helpdesk as the single point of contact for client service requests. Requests can be logged by phone, email or portal, are categorised and prioritised on receipt, then dispatched and tracked to completion with status updates available to the client.
A single point of contact for all FM requests—logging jobs, coordinating response, and keeping you informed throughout.
Our approach focuses on reliability, compliance, and measurable performance.
Our UK-based service desk operates 24/7, ensuring you can report issues and get support whenever needed.
Log requests via phone, email, web portal, or mobile app—whichever suits your workflow.
Jobs are automatically categorised, prioritised, and dispatched to the right engineer or team.
Track job progress in real-time through our customer portal with automatic status updates.
An FM helpdesk receives, records and coordinates every facilities request for a site or estate. Delta Force Group's helpdesk logs each job, applies a priority, dispatches the appropriate engineer or service team, escalates where response targets are at risk, and keeps a full history of the request so performance can be reported accurately.
Yes. The helpdesk operates 24 hours a day, every day, so out-of-hours faults and emergencies can be reported at any time. Out-of-hours calls are triaged on the same priority basis as daytime requests and escalated to on-call resources where the issue affects safety or building operation.
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Speak to Delta Force Group about facilities management delivered to your sites, specifications and operating hours.