Quality Policy

Delta Force Group's senior management is fully committed to the company's quality assurance programme and to driving forward the continuous improvement to Integrated Management System and of the company's operations. The company seeks to encourage all staff to be involved in, and committed to, this programme.

Key Objectives

The key objectives of our approach are to:

• Provide the highest standards of customer service, leading to client satisfaction and retention
• Improve the company's efficiency and profitability
• Maintain and keep records of a quality management system in accordance with international standards, regulations and directives
• Support all staff in developing high standards and a professional approach to their work
• Avoid mistakes
• Establish the company as a market leader and a beacon of good professional practice

Implementation

These objectives will be achieved through a series of procedures and processes detailed in the company's Quality Assurance Manual.

Staff Commitment

All directors and staff are encouraged to recognise their role fully, pay due regard to procedures, produce the highest achievable standard of work, meet the client's requirements – and ensure that at all times the client's needs are given priority.

All employees are issued a copy of the Quality Policy as part of the company induction process.

Policy Review

This Policy is reviewed annually or as new threats appear.