Customer-focused front of house services representing your brand.
Delta Force Group provides front of house services, including reception, concierge and visitor management, to commercial offices, healthcare premises, education sites and residential buildings across the United Kingdom. Front of house staff manage arrivals, visitor records, access passes and first-line enquiries as part of a wider facilities management or Soft Services contract.
Professional reception, concierge, and visitor management creating excellent first impressions.
Our approach focuses on reliability, compliance, and measurable performance.
Front of house teams trained in your brand values and service expectations to deliver consistent experiences.
Professional welcome, registration, and host notification ensuring visitors feel valued and secure.
Coordination of meeting rooms, visitor passes, and building queries as a one-stop service point.
Coverage planned around your operating hours with handover protocols ensuring seamless service.
Front of house covers the staffed reception function of a building: greeting and signing in visitors, issuing and recovering passes, managing deliveries and post, handling first-line enquiries and calls, and supporting evacuation procedures. Delta Force Group delivers front of house alongside security and cleaning where clients want a single provider for people-facing services.
Reception roles can include security responsibilities such as access control and visitor screening. Where the duties are licensable under Security Industry Authority rules, the individual must hold a valid SIA licence. Delta Force Group agrees the scope of each role in writing so it is clear which duties apply and what licensing and training are required.
Discover other services that complement your FM requirements
Speak to Delta Force Group about facilities management delivered to your sites, specifications and operating hours.