Monitoring & Connected Services
CCTV and alarm monitoring, control room operations, alerting and escalation— ensuring rapid response to security events and system faults.
What We Monitor
Comprehensive monitoring services for all your security and life safety systems, with professional escalation and response procedures.
CCTV Monitoring
Live and recorded CCTV monitoring from NSI Gold-accredited control rooms. Visual verification, incident tracking, and evidence management.
Intruder Alarm Monitoring
Alarm signal reception, verification procedures, and escalation to keyholders, mobile response, or emergency services.
Fire Alarm Monitoring
Fire alarm signal monitoring with immediate escalation to fire services and site contacts for life safety response.
Lone Worker Monitoring
Real-time monitoring of lone worker devices with welfare checks, panic response, and GPS location tracking.
Professional Control Room Operations
Our control room provides the central hub for all monitoring activities, staffed by trained operators with documented procedures for every scenario.
24/7 Operations
Round-the-clock staffed control room providing continuous protection for your premises.
Multi-Site Management
Centralised monitoring for portfolios of sites with unified reporting and escalation.
Escalation Procedures
Documented escalation pathways ensuring the right people are contacted at the right time.
Incident Reporting
Detailed incident logs, evidence packages, and management reports for every event.
How We Respond
Multiple response pathways ensure the appropriate action is taken based on the type and severity of each incident.
Visual Verification
Use of CCTV to verify alarm activations before escalation, reducing false alarm costs.
Keyholder Contact
Contacting designated keyholders following verified alarms or system faults.
Mobile Response
Dispatch of mobile patrol officers for physical attendance and visual inspection.
Emergency Escalation
Direct escalation to emergency services for confirmed intrusions or fire events.
Hard FM & Soft FM Integration
Monitoring connects Hard FM technology assets with Soft FM operations, creating a complete security ecosystem.
Hard FM Systems
Receive and process signals from CCTV, intruder alarms, access control, and fire systems installed and maintained by our Hard FM team.
Soft FM Operations
Coordinate with manned guarding, mobile patrols, and reception security for physical response to incidents.
Client Systems
Integration with client helpdesks, building management systems, and third-party platforms.
Emergency Services
Direct liaison with police, fire, and ambulance services following verified alarm activations.
Where Monitoring Sits
While monitoring services are linked from our Hard FM security systems section (as they connect to the technology we install), the operational delivery of monitoring is a Soft FM function. This reflects our Integrated FM approach—technology and people working together.
Technology We Monitor
Monitoring services connect with all the security and life safety systems we design, install, and maintain as part of our Hard FM offering.
24/7 Monitoring for Your Premises
Professional monitoring services ensuring your security systems work for you around the clock with verified response and escalation.